About

Who we are

JiwaMed provides industry-specific, end to end device management capabilities for healthcare device vendors, clinical engineers and biomedical device technicians. Built on Microsoft Dynamics 365, JiwaMed allows healthcare technology professionals that operates medical devices on a daily basis to ensure that each device is safe, effective and available for clinical use.

    JiwaMed empowers your organization to
  • Make informed and strategic capital decisions for medical devices.
  • Streamline processes and efficiencies for device maintenance.
  • Make informed decisions with device-to-analytics data and reduce operational costs.
  • Seamlessly integrate JiwaMed Solutions with other healthcare IT systems.

Our comprehensive solution is built from listening to the needs of clinical engineers and healthcare industry professionals from around the world and our dedicated team aims to empower healthcare organizations to embrace digital transformation in healthcare technology management with the use of artificial intelligence, machine learning and advanced analytics.

Modernize and transform the healthcare device management processes.

JiwaMed provides clinical engineers and healthcare professionals the ability to manage the entire medical device lifecycle and a clear overview of all device data and processes in one place.

  • Inventory Management & Documentation.
  • Device Parts Replacement Management.
  • Device Rental Management.
  • Device Warranty Management.
  • Device Sales & Service Information.
  • Device Recall & Safety Management.
  • Self Service Portal.
  • Contract & Invoice Management.
  • Reports and Analytics.

Minimize lead times, reduce delays, and improve productivity of each medical device.

Unlock the true potential of each device data with predictive and preventative maintenance. Improve the quality and efficiency of health care services as well as reducing the maintenance costs by minimizing the risks related with malfunctions of biomedical devices.

  • Eliminate device defects at an early stage.
  • Predict device failures with built in analytics.
  • Improve efficiencies in operational management.
  • Enhance the accuracy of diagnosis and treatment.

Highly customizable field service solution for all medical device business needs.

A comprehensive field service management solution for medical device manufacturers and distributors providing service agreements and service management for diagnostic, imaging, surgical laser and other healthcare devices that seamlessly integrates with other CRM, ERP and accounting software.

  • Customers and technicians are provided with a complete 360 degree view of the customer asset Information while providing scheduled maintenance at ease.
  • Automated scheduling for service appointments.
  • Powerful technician management and dispatching tools to get certified technicians onsite.
  • Automated preventative maintenance work orders for multiple healthcare assets.
  • Mobile device location (GPS) / GPS Tracking.

Shaping the Future of Healthcare Technology.

Find out more on how JiwaMed can digitally transform operational processes in your healthcare organization. Download our fact-sheet here.

Services

What do we offer

IoT ENABLED DEVICE DATA MONITORING

Gain complete control of each device while delivering reliable service using advanced analytics, machine learning and IoT capabilities.

GAIN 360 DEGREE VIEW OF EACH DEVICE

Full asset lifecycle management – from pre-assessment through acquisition and support through final disposition.

QUICK, EASY AND ACCESSIBLE DEVICE CONFIGURATIONS

Accelerate sales with the ability to provide device customizations and aftermarket engineering.

REMOTE FIELD SERVICE AND TECHNICIAN MANGEMENT

Equip clinical engineers and medical technicians with information to detect issues in real-time, troubleshoot issues remotely and resolve problems while keeping customers informed during every interaction of the service.

MANAGE ADJUSTABLE SERVICE AND FINANCE PACKAGES

Track, manage and monitor all the service work orders, cost of materials, labors and price variations associated with service packages.

COMPLIANCE AND REGULATORY MANAGEMENT

Ensure secure, compliant, and auditable transactions for medical devices suited to meet the strict regulations in the healthcare industry.

PREDICTIVE AND PREVENTIVE MAINTENANCE

Reduce downtime, improve reliability, increase performance, and ensure the safety of all your medical devices.

RESOURCE SCHEDULING

Enabling vendors with a complete multi-dimensional view of technician locations, technician capabilities & demand. Vendors can now streamline resource management and allocate technicians instantly.

HASSLE FREE MANAGEMENT OF WARRANTY PACKAGES

Improve the customer retention, secure loyalty, and increase efficiency by managing and tracking standard warranties, warranty terms, warranty periods and extended warranties.

EXPLORE NEW REVENUE STREAMS

JiwaMed provides an excellent technological platform and specialised rental/lease management modules that assist medical device vendors and medical device OEM's in setting up subscription services for medical devices.

JiwaMed is now available on Microsoft Appsource.

Built on Microsoft Dynamics 365, JiwaMed allows healthcare technology professionals that operates medical devices on a daily basis to ensure that each device is safe, effective and available for clinical use.

Contact

Contact Us

Location:

The Ascent Paradigm, 47301,Petaling Jaya, Malaysia